Refund policy
Returns & Exchanges
We want you to feel confident in your purchase from Phoenix Ash.
Because our items are made to order, we do not accept returns or exchanges for reasons such as wrong size, color preference, or change of mind.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.
To request assistance, email us at hello@phoenixashclothing.com with:
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your order number
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a brief description of the issue
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clear photos if applicable
Approved issues will be resolved with a replacement or refund, depending on the situation.
Non-Returnable Items
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Items worn or washed
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Items returned without prior approval
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Items damaged due to normal wear or misuse
Processing Time
Once an issue is approved, refunds or replacements will be processed within 7–10 business days.